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How to buy?

Order on the Internet

  • Select the HUGU you like and add to basket
  • Confirm your order, indicate your contact information and complete payment
  • After you have made and paid for your order, you will receive a confirmation e-mail
  • As soon as your HUGU bear is delivered to the courier, you will receive an informative e-mail with the delivery number

Latvian design store "RIIJA"

  • HUGU bears can also be purchased at the "RIIJA" store, Tērbates iela 6/8.

Payment procedure

  • You can pay for your order by credit card. We accept VISA, MasterCard, American Express cards.
  • Secure shopping is guaranteed by First Data

Product issue and delivery terms and conditions

  • We issue orders at Zemitana 6 B, Riga by prior appointment arranged by calling: 22474846
  • Next day delivery to the customer’s specified address in Latvia if the order is made by 14:00. Orders made after 14:00 will be delivered within two business days.
  • To check delivery times in Europe click here

Free delivery within Latvia!

Delivery charges in Europe:

Weight Lietuva,
Igaunija
(EUR)
Polija
(EUR)
Austrija, Beļģija, Čehija, Dānija, Luksemburga, Nīderlande, Slovākija, Somija, Vācija, Zviedrija
(EUR)
Francija, Lielbritānija, Slovēnija, Ungārija
(EUR)
Grieķija*, Itālija, Īrija, Portugāle, Spānija, Bulgārija, Rumānija
(EUR)
Up to 3kg 7.00 18.00 21.00 24.50 38.50

Warranty terms and conditions

In accordance with European Union legislation, we provide a two year warranty for HUGU teddy bears. Product delivery for warranty repairs is carried out by the buyer.

Purchase return terms and conditions

Pursuant to the legislation currently in force, customers can withdraw from the purchase agreement within 14 calendar days and return the product bought on the Internet to the vendor.
HUGU retains the rights to decline to accept the buyer’s revocation rights or to withhold a compensation charge in incidents in which the product is not returned in its original packaging, product packaging is significantly damaged, or there is clear evidence of careless product use. Upon returning the product, the product delivery charge will not be reimbursed. Customers must deliver the product to the store independently. The store does not save purchase agreement copies.


  Yes, I have studied and agree to the delivery terms and conditions.